Key Digital ES381 Bedienungsanleitung PDF herunterladen (Seite 26)

3.3 Troubleshooting

• Check that the counter hardware installed properly. Use the

device manager as shown above and check that there are no

yellow exclamation marks on any of the USBcount50 devices.

If there are, try deleting that device, then un-plug and re-plug

the counter.

• Make sure that you do not press cancel or stop during any part

of the hardware installation. If you did, use the device

manager to delete any USBcount50 devices shown, the re-plug

the device and try again

• When you run the software you get a run time error. This

could be caused by a much older version of the USBcount50

software that was installed previously but did not un-install its

registry hive settings. To correct this, go to the USBcount50

install directory and double click the “remove_settings.reg”

file and click OK when prompted. This will remove the

registry hive associated with USBcount50

. Now try running

the software again.

• If you are still having problems please use the Windows

“PrtScr” button to make a screen capture of the application.

Then paste this into a Word or Paint document and send it to

tech support.

This is where USBcount50 saves the counter settings.

Elan Digital Systems Ltd. 26 USBcount50 USER’S GUIDE Iss1

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Key Digital ES381 Bedienungsanleitung Seite 26